Reliability & responsiveness from your IT department

Technology enabled projects not being delivered on time? Project prioritisation not clear?  

IT services are not performing, e.g. waiting for your laptop to be fixed? Can’t get your email? Tried calling the IT Service Desk and you were either were put on-hold or being called back later?

Unfortunately, these types of problems are all too common. Often it’s overlooked or considered acceptable because people are too busy, there aren't enough IT resources or its always been like this!

f2X engages at operational levels to bring about a level of change that delivers immediate results and success. The f2X style is unique, we work with you to bring about the right blend of people, processes and culture needed to deliver a better and more effective service. What success do we target with our clients?

Improved Project Delivery Capability

• Understanding your business drivers and linking to an effective project prioritisation and governance framework
• Exploring opportunities for alternative project delivery methodologies and focusing on the most appropriate options for your business
• Advice and consultancy on project organisation, control and delivery capability to ensure maximum productivity and accuracy is achieved
• Coaching your business stakeholders on the most effective ways to work with IT, forming cohesive ‘joint’ project teams for increased project success rates

Improved Service Delivery

• More responsive and accurate IT Services (Service Desk, Engineering, Application and Infrastructure support services)
• Centralised incident management - increased calls resolved at first point of contact, trending of incidents to drive out continual failures, ensure changes are organized and effective – move away from the local delivery model – ensure that you have control of your IT Services and have the information to operate it successfully.
• More efficient use of resources through deployment of industry-recognised methods and standards (i.e., PM Toolkit, ITIL, CMMi etc)
• Better leverage of solutions deployed within other client environments (i.e. shared service model, f2X co-sourced services)

Infrastructure Improvements

• Improved ‘value for money’ architectural solutions
• Consolidation and virtualisation of existing infrastructure, enabling your teams to build and integrate applications cost-effectively
• End-to-end data network and telecommunications reviews exploring cost-saving and design optimisation possibilities (e.g .VoIP, VCoIP, Mobile Communications, DSL / MPLS solutions)

Business continuity planning and IT DR

f2X have worked on a number of business continuity projects with various clients which range from end to end business continuity to specific IT disaster recovery and/or business unit recovery plans.

Resource coaching and training

• Access to a better trained workforce, supported by experts from within f2X and our partners
• On-site training and coaching of your staff to maximise your in-house capabilities including:
• IT Strategy
• Change Management
• Business Analysis
• Programme and Project Management
• Service Management
• IT Security
• Network and Telephony Services
  
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